This Refund Policy explains how refunds, cancellations, and unused Processing Hours are handled for purchases of Gameplay Shorts products and subscriptions.
Payments for Gameplay Shorts are processed by Paddle, which acts as the Merchant of Record for purchases made through Paddle checkout.
This Refund Policy should be read together with our Terms of Service and Paddle's applicable buyer terms and refund policies.
Nothing in this Refund Policy limits any mandatory refund, withdrawal, cancellation, or other consumer rights available to you under applicable law.
1. Processing Hour Packs
Gameplay Shorts offers one-time purchases of Processing Hour packs.
Purchased Processing Hours do not expire unless otherwise clearly stated at the time of purchase.
Unused Processing Hour Packs
If you purchased a Processing Hour pack by mistake and have not used any Processing Hours from that purchase, you may contact us to request a refund.
Where technically and commercially reasonable, we may approve a refund for a completely unused Processing Hour pack.
Refund requests should be submitted as soon as reasonably possible after purchase.
Any mandatory rights available under applicable consumer law or Paddle's applicable policies continue to apply regardless of this voluntary refund policy.
Partially Used Processing Hour Packs
Once any Processing Hours from a purchased pack have been used to perform an analysis, the purchase is generally considered to have been used.
We generally do not provide refunds for partially used Processing Hour packs unless:
- required by applicable law;
- required under Paddle's applicable buyer protections;
- there has been a material technical failure attributable to Gameplay Shorts; or
- we determine that exceptional circumstances justify a full or partial refund.
Unused Processing Hours remaining in a partially used pack continue to remain available on your account and do not expire, subject to our Terms of Service.
2. Failed Analysis
Automatic Hour Restoration for Failed Runs
If an analysis fails because of a technical failure before a usable analysis result is successfully produced, the Processing Hours associated with that failed analysis will not be consumed or will be restored to your account.
Because those Processing Hours are restored, a separate monetary refund is generally not necessary for an isolated failed analysis.
If a technical problem prevents you from receiving or using a purchased service and we are unable to restore the service or Processing Hours within a reasonable period, you may contact us for assistance or a refund review.
This does not limit any rights you may have under applicable law or Paddle's buyer protections.
3. Successfully Completed Analysis
Gameplay Shorts provides AI-assisted video analysis and does not sell or guarantee a specific number or quality of highlights.
Once an analysis successfully completes and produces its intended analysis result, the Processing Hours used for that analysis are considered consumed.
A refund or restoration of Processing Hours is generally not provided solely because:
- few or no suitable highlights were identified;
- you disagree with AI-generated scores or selections;
- a detected highlight does not meet your subjective expectations;
- the source VOD does not contain sufficiently interesting moments;
- you decide not to generate a Short; or
- you decide not to download or publish a generated Short.
4. Premium Subscription
Gameplay Shorts Premium is a recurring subscription.
Premium currently includes a recurring allowance of Processing Hours for each billing cycle and access to eligible Premium functionality.
You may cancel Premium at any time. Cancellation prevents future renewals and normally takes effect at the end of the current paid billing period.
Canceling a subscription does not automatically refund the current or previous billing period.
Unless otherwise required by applicable law or Paddle's policies, subscription payments are generally not refundable merely because:
- you did not use all included Premium Processing Hours;
- you did not use Premium during part or all of the billing period;
- unused Premium Processing Hours expired at the end of a billing cycle; or
- you forgot to cancel before the subscription renewed.
However, we may review refund requests involving accidental purchases, billing errors, significant technical failures, or other exceptional circumstances.
5. Subscription Renewal
Premium automatically renews until canceled, as described during checkout and in our Terms of Service.
If you cancel Premium, your subscription normally remains active until the end of the current paid billing period and will not renew afterward.
Cancellation and refund are separate actions. Canceling a subscription does not itself create a refund request.
Mandatory cancellation, renewal, refund, and consumer protection rights available in your jurisdiction remain unaffected.
6. Consumer Withdrawal Rights
Depending on where you live, applicable consumer law may provide a statutory period during which you can withdraw from certain purchases.
For example, certain consumers may have a statutory withdrawal period for online purchases. However, special rules may apply where a digital service or digital content begins to be supplied immediately with the consumer's consent.
Paddle determines and processes applicable statutory withdrawal requests for transactions for which Paddle acts as Merchant of Record.
Nothing in this Refund Policy restricts or replaces statutory rights that cannot legally be waived.
7. Technical Problems and Non-Delivery
If a technical problem prevents Gameplay Shorts from providing a purchased product or service, please contact us so that we can investigate.
Depending on the circumstances, we may:
- restore Processing Hours;
- correct the affected account entitlement;
- provide access to the purchased service;
- work with Paddle to issue a partial or full refund; or
- provide another appropriate remedy.
Where applicable law or Paddle's buyer protections require a refund because a purchased service was not delivered, those requirements will apply.
8. Duplicate or Incorrect Charges
If you believe you were:
- charged more than once for the same purchase;
- charged an incorrect amount;
- charged after a subscription was properly canceled; or
- charged because of another billing error,
please contact us or Paddle Buyer Support.
We will review account and transaction information available to us and, where appropriate, work with Paddle to resolve the issue.
9. Refund Abuse and Fraud
Refunds may be refused where permitted by law if there is evidence of fraud, refund abuse, chargeback abuse, manipulation of promotional or free allowances, or other abusive behavior.
Gameplay Shorts may restrict or suspend accounts involved in fraudulent or abusive activity in accordance with our Terms of Service.
Nothing in this section limits legitimate chargeback, refund, or consumer protection rights.
10. How to Request a Refund
To request a refund or ask us to review a purchase, contact:
Gameplay Shorts
Please include enough information for us to identify the relevant purchase, such as:
- the email address associated with your Gameplay Shorts account;
- the approximate purchase date;
- the product or subscription purchased; and
- a brief explanation of the issue.
Do not send payment card numbers or other sensitive payment credentials by email.
Because Paddle processes Gameplay Shorts transactions as Merchant of Record, refunds may ultimately be processed by Paddle.
You may also request transaction assistance directly through Paddle's buyer support service.
11. Refund Processing
Approved refunds are processed through Paddle and normally returned to the original payment method, subject to Paddle's procedures, the payment method used, and applicable law.
Gameplay Shorts does not issue direct cash payments or transfers as a substitute for refunds on Paddle transactions.
Processing times after a refund has been approved may depend on Paddle, your payment provider, and the payment method used.
12. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to the Service, our products, Paddle's services, or applicable legal requirements.
When we update this Policy, we will update the “Last updated” date at the top of the page.
Material changes will not reduce mandatory consumer rights that apply to purchases made before the change.
13. Contact Us
If you have questions about this Refund Policy, contact: